3. How can I become a vendor with Liaison
Becoming a vendor with Liaison is an opportunity to take your business to the next level without the usual hurdles of setting up a physical store or managing an e-commerce site. We’ve designed our platform to be as simple, streamlined, and empowering as possible. All you need to do is sign up on our platform, where we guide you through the process of creating your vendor profile. From there, you can choose the locker location that best suits your business, whether it’s in a mall, coffee shop, or university campus.
Once you’ve claimed your locker, you can upload your product listings through our easy-to-use app. You’ll have full control over your inventory, pricing, and locker access, allowing you to manage everything remotely. Liaison gives you the freedom to focus on what matters most—creating and connecting with your customers. No need for a full-time presence or the overhead costs of a traditional storefront. And the best part? Your products are on display in high-traffic areas, attracting consumers who are ready to discover something unique. Liaison is here to help your business grow, giving you the platform you need to shine.
Help Center
We want you to be confident in your decision to utilize our product to expand your business, so here are a few FAQ's for your convenience.
1.What is Liaison ?
Liaison is more than just a business—it’s a movement designed to change the way local artisans, entrepreneurs, and consumers connect in today’s world. We believe that every creator deserves a chance to showcase their talent and reach customers without the financial and logistical burdens of traditional retail. At its core, Liaison provides beautifully designed, tech-driven lockers strategically placed in high-traffic venues like malls, universities, and coffee shops. These lockers serve as micro-retail spaces where vendors can display their unique products, and consumers can easily browse, purchase, and collect their items—all in a matter of moments.
But Liaison is not just about convenience—it’s about community. We exist to empower local creators, giving them the tools they need to build sustainable businesses. By fostering meaningful connections between consumers and the businesses that inspire them, we are helping to grow a thriving ecosystem where creativity and entrepreneurship can flourish. Liaison is the future of retail—personal, empowering, and innovative.
2. How does Liaison work for Consumers ?
As a consumer, Liaison offers you an exciting, seamless shopping experience like no other. Picture yourself walking through a bustling mall or university campus, passing a sleek, modern locker filled with curated, locally crafted goods. With Liaison, you can browse the products on display behind clear glass doors, making it easier to connect with what you’re buying before you even make the purchase. Once you’ve found that perfect item, all it takes is a few taps on our user-friendly touch-screen interface, a secure payment using our Square-enabled system, and the system generates a unique code for you. Simply enter the code, and voilà! Your purchase is ready for immediate pickup.
We understand that time is precious and that consumers want both convenience and quality in their shopping experiences. With Liaison, you’re not only supporting small businesses and artisans—you’re also enjoying a tactile, personal connection with the products you buy, all without the hassle of waiting for delivery or worrying about the authenticity of online purchases. At Liaison, we are redefining what it means to shop local in the digital age.
4. What type of products can be sold through Liaison.
At Liaison, we celebrate the diversity of creativity and welcome a wide variety of products. Whether you’re a local artisan crafting handmade jewelry, a designer offering one-of-a-kind fashion pieces, or a tech entrepreneur selling innovative gadgets, there’s a place for you in our lockers. We’ve designed our lockers to be versatile, accommodating products of different sizes and shapes, while ensuring they remain visually appealing to consumers.
Our platform is ideal for anyone looking to offer unique, high-quality products directly to consumers in real-world spaces. However, we do have a few guidelines to ensure that every product sold through Liaison reflects the values of creativity, authenticity, and craftsmanship that we hold dear. If you’re unsure whether your product is a good fit, our team is always here to assist you and help you determine how Liaison can best showcase your work. Whether you’re a solo artisan or a growing brand, Liaison provides the perfect stage for your products to shine.
5.How does Liaison support small businesses and entrepreneurs?
At Liaison, supporting small businesses and entrepreneurs is at the very heart of everything we do. We believe in the power of entrepreneurship—the courage it takes to create something from nothing and the passion required to bring a vision to life. But we also know that many talented creators face significant barriers, from high overhead costs to the complexities of managing an online presence. That’s where Liaison comes in.
We provide a platform that makes it easy for small businesses to reach new customers without the financial strain of a traditional storefront. With our flexible, subscription-based locker spaces, vendors can sell their products in prime retail locations without needing to be physically present. We also provide marketing support, helping our vendors promote their products and reach a broader audience. Our lockers give local entrepreneurs the freedom to focus on what they love—creating, innovating, and connecting with their customers. Liaison is here to empower small businesses, offering the tools they need to thrive in a competitive market.
6. What are the costs associated with using Liaison as a vendor?
We understand that every business is different, which is why Liaison offers flexible pricing options designed to suit your needs. Our pricing model is based on a subscription fee for locker space, which can vary depending on the location and duration of the rental. For vendors, this fee is a fraction of the cost of maintaining a traditional brick-and-mortar store, making Liaison an affordable way to reach more customers without the overhead.
In the future, as we expand, property management companies who purchase our lockers may set their own rental rates for entrepreneurs, but rest assured, Liaison will always charge a minimal maintenance subscription fee to ensure that the lockers remain in perfect working order and offer a seamless experience for vendors and consumers alike. We are committed to transparency, ensuring that every vendor understands the full value they receive when they join the Liaison platform.
7. What is the return and refund policy for purchases made through Liaison lockers?
At Liaison, we understand that sometimes a product may not meet your expectations, and we’ve made the return process as simple as possible. Every transaction made through our lockers comes with a digital receipt—a key part in our solution to make sure purchases are secure and traceable. During checkout, you will be prompted to provide either your phone number or email address, and a digital receipt will be sent to you instantly. This receipt serves as proof of purchase, allowing you to contact the vendor directly if you wish to initiate a return or request a refund.
Please note that refund policies are set by each individual vendor, and they may vary. We encourage you to check the return policy of the vendor when making a purchase. If the vendor allows returns, simply use the contact information provided in the digital receipt to arrange for a refund or exchange. Liaison is committed to making sure that both consumers and vendors have a transparent and straightforward process when it comes to returns.
8. Does Liaison take a share of my business’s revenue?
At Liaison, we believe in empowering small businesses, which is why we do not engage in any revenue-sharing models. We firmly believe that the profits your business generates belong entirely to you. Our mission is to support your growth by providing the platform, space, and visibility you need to succeed—without taking a percentage of your earnings.
Instead, we offer flexible rental options for locker space, allowing you to showcase and sell your products in prime retail locations for a flat fee. For larger operations, we also provide purchase options, where property management companies can buy our lockers and rent them to entrepreneurs and businesses, but rest assured—your business’s success is yours to keep. We’re here to help you grow, not to take a share of what you’ve worked so hard to build.
Contact Us
Lakehead University, 955 Oliver Rd, Thunder Bay, ON P7B 5E1, Canada
1-807-708-0542